Netstars - Pathethic Customer Service - should be called Zerostar!!!

I had made an application for a tracking device to be installed in my car on the 24th of March 2021, and I was sent an email confirming my device is scheduled to be fitted on the 26th of March 2021. This never happened neither did I get a call to explain any challenges. I followed up with subsequent queries on the following dates 30th of March 2021 and 14th of April 2021, they said that they will get this resolved, by getting the fitment centre to call me. To date I haven't received even a courtesy call to let me know what was going on. To me this is absolutely pathethic customer service, and I wonder if this company is worthy of providing a tracking service that they proclaim to have. Utterly shocked by the lack of professionalism.