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Obakeng P

1 reviews | Active since Dec 2023

18 Dec 2024, 07:39

Netstar's no response after pressing panic button

I have been with Netstar for a few years now...earlier in the year I noticed that they weren't tracking my trips anymore, I contacted them & they came & reinstalled my device. On Monday I was ambushed by mall security at a mall, they were suspecting that my car was involved in a crime, in panic I pressed the panic button, it's Wednesday and I have never received a call from Netstar. I tried to source my trip history from the app, nothing, no information at all. I'm worried if I'm in serious danger, will Netstar assist if it's failing now?

0
Replies (3)
Netstar
Netstar's reply18 Dec 2024, 07:47
Official
Hi Obakeng, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar
OP
Obakeng P's update18 Dec 2024, 10:06
Reviewer Update
I will wait for you to assign another consultant who is sensible and professional enough to try and understand my story before deciding on defending a company. I clearly wrote on my query that I failed to source my trip logs, this was particularly for the 11th of February when the alleged incident of *****ing happened...now that has nothing to do with the November missed debit. So next time you assign someone to a case, tell them to let us explain fully before imposing assumptions.
Netstar
Netstar's reply18 Dec 2024, 10:14
Official
Good day Obakeng

We have noted your query and will be in contact with you to further assist. 

Regards 
Netstar