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Mpumi M

1 reviews | Active since May 2022

15 Feb 2024, 15:44

Netstar's customer service makes a move to Cartrack the best option.

If I could give zero stars, I would. I had recommended Netstar to a family member of mine and the customer experience between myself and him was night and day.

Firstly, Netstar was unwilling to accommodate his schedule and insisted on scheduling a fitment on days that would inconvenience him due to work obligations. When he could get through to customer service to schedule a fitment, he was put on hold to no avail or told that a customer service agent would call back to arrange a fitment at his convenience. However, NO ONE called despite following up, through the *** provided by several customer service agents.

I am thoroughly disappointed in this service and will not recommend Netstar further. I will not be using Netstar going forward if this is how they treat new customers.

0
Replies (2)
Netstar
Netstar's reply15 Feb 2024, 15:54
Official
Hi Mpumi 

We are sorry to hear that you have had this experience.
Kindly provide us with the details of the mentioned account and a consultant will contact him to assist.

Kind regards,
Netstar
Netstar
Netstar's reply15 Feb 2024, 16:07
Official
Good day Mpumi 

We will contact the account holder and further assist. 

Regards 
Netstar