Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

31 Oct 2023, 11:02

Netstar's customer service is non existent!

On 25 October I app**** for a tracker syster for my vehicle. I received the confirmation email immediately. Since then it has been 6 days and i still have no tracking device installed in my vehicle. I phoned customer care on 26th. She said she would escalate and get someone from fitment to contact me to schedule a date. No one phoned. I contacted them again via email and phoned the Port Elizabeth branch. Same reply. They will get someone from fitment to contact me... I am still waiting. Is this the level of customer service one can expect when your vehicle is ******? I would not recommend Netstar at all.

0
Replies (4)
Netstar
Netstar's reply31 Oct 2023, 11:39
Official
Hi Pierre

We are sorry to hear of your experience. Thank you for flagging this serious matter with us. 
Please note that one of our trained professionals to be in contact with you for assistance. 

Kind regards
Netstar
Netstar
Netstar's reply01 Nov 2023, 10:21
Official
 Hi Christel

We are pleased to see that your query has been resolved as our planning department advised on the booking.
We apologize for the inconvenience caused. Should you need further assistance please don't hesitate to reach out and we will be happy to assist.

Kind regards
Netstar 
's update06 Nov 2023, 09:35
Reviewer Update
Netstar finally contacted me last week to arrange for fitment. The appointment was for today 8.30. Its now 9.32 and i am still waiting. I took the day off work to be available for fitment and now they dont show up. I have been calling every available number for Netstar since 9.00 amd have been unable to speak to any person. I have only been listening to music.
Netstar
Netstar's reply06 Nov 2023, 10:02
Official
Good day Pierre 

Thank you for bringing this to our attention, we are sorry for the inconvenience. We will follow up with our planners and revert back to you for feedback.
Regards Netstar