Netstar’s Administration: A Nightmare to Deal With

I regret ever signing up with Netstar, including their Companion App, which was meant to provide quick support during emergencies like hijackings. While it worked the day I set it up, it never functioned again, leaving me deeply disappointed. This poor service led me to cancel my full subscription in July, which turned out to be a nightmare. Unable to reach Netstar by phone, I contacted them via WhatsApp on 2 July to request cancellation. I was told I would receive a call, but none came. On 1 August, I received another invoice and sent a follow-up email on 3 August, reiterating my cancellation request. Finally, on 5 August, I received a call and confirmation that my request had been forwarded to the retentions department (Ref: CAS-***-R4C4). Despite selling my car and informing Netstar of this, invoices continued, and payments were deducted until I had to reverse them. It wasn’t until November that I finally received confirmation that my account was closed. However, I had already cancelled in July and paid July’s invoice as required for the 30-day notice period. It is entirely unfair for Netstar to hold me liable for invoices beyond July. Netstar’s administrative processes and poor interdepartmental communication have caused undue frustration and inconvenience. This experience reflects a lack of professionalism. What more must a customer do to cancel a subscription? I cannot recommend Netstar and urge others to reconsider trusting them with their business.