1 reviews | Active since Jan 2024
NETSTAR - ZERO RECOMMENDATION
I WISH I COULD GIVE "NO STAR" ! Once again Netstar is not working, via web app or mobile app LOGIN SYSTEM TEMPORARILY OFFLINE. June 2025 I posted about how disgusting Netstar are, NONE of their numbers work, they are all answered by automated people and you LITERALLY cannot get through to anyone. MORE AND MOST IMPORTANTLY THE EMERGENCY NUMBER DOES NOT WORK. AGAIN, I want it noted publicly that if anything were to happen, I would 100% hold Netstar liable for ANY AND EVERY EXPENSE THAT OCCURS. We are paying for a service THAT IS NOT WORKING. ***(EMERGENCY - WHAT A JOKE!) – WAITED FOR OVER 10 MINS, CALL WAS NEVER ANSWERED AND THIS IS THE EMERGENCY LINE !?!?!?!? ***- DOES NOT WORK *** - TO "PRIORITIZE YOUR CALL" - DOES NOT WORK *** (Website No) - DOES NOT WORK *** - DOES NOT WORK
*** You can e-mail till you are blue in the face, all you get is Reference No's and no response or communication.
I HOPE THAT EVERYONE WHO READS THIS FULLY UNDERSTANDS HOW THEY ARE PUTTING THEMSELVES AND FAMILY IN JEOPARDY SHOULD THEY ENGAGE WITH USING NETSTAR AS A PROVIDER.
I gave them the benefit of the doubt the last time, but I will be cancelling this contract and going with another provider, WELL, that is providing I can actually get through to someone of course.
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Kindly note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
I have sent 4 x email asking cs@*** asking for assistance and what is going on, but ZERO response. It's fine, the public will read the truth, that is all that matters. I truly understand technical errors, but I do not and WILL NOT tolerate having to pay a company that I cannot get through to, telephonically for an update as to why the service we are paying for is not working, AND THAT THE EMERGENCY NUMBER PROVIDED DOES NOT WORK.
I have sent 4 x email asking cs@*** asking for assistance and what is going on, but ZERO response. It's fine, the public will read the truth, that is all that matters. I truly understand technical errors, but I do not and WILL NOT tolerate having to pay a company that I cannot get through to, telephonically for an update as to why the service we are paying for is not working, AND THAT THE EMERGENCY NUMBER PROVIDED DOES NOT WORK.
Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
Please note that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
We are pleased to note that you were contacted and assisted regarding the matter you raised. Please be assured that the issue relating to incoming calls has been escalated to the relevant team for further attention. Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,
We are pleased to note that you were contacted and assisted regarding the matter you raised. Please be assured that the issue relating to incoming calls has been escalated to the relevant team for further attention. Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,