Netstar - Worst Tracking Company I've ever come across

On the 19 October 2020 I emailed Netstar as follows- My vehicle is being taken over by my husband - please confirm the easiest way to amend the registered owners details of the Netstar and the way forward as we would like to continue with the Netstar.

No response received so I emailed a follow up on 21 October and 22 October. On 27 October I received a call from an agent. Who asked me questions but couldnt answer any of my questions. She then proceeded to tell me that she will be contacting my husband to confirm his details in order to change ownership.

I emailed Netstar on 4 November as my husband did not receive a call from them.

11 October I receive an email from them which tells me they did not read my previous emails and the call with their consultant was not recorded. A line from their email to me | Please also provide me with fitment address & who to contact.

THE TRACKING DEVICE IS IN THE VEHICLE!!!! ITS BEEN THERE SINCE 2017, WE ARE JUST CHANGING THE OWNERSHIP FROM MY NAME TO THAT OF MY HUSBANDS.

I am so disgusted with their lack of service.