Netstar - worst service of my life. period.

To start... i truly wish there was a zero star rating, but one star is what i am bound to choose. in reading this review, however, it should be noted that zero stars is my actual selection. a negative number of stars would also have been opportune.

On or about 20 February 2023 (Monday i believe)... i made 2 bookings with Netstar for tracker fitment - based on google they seemed to be a great choice (i assume that is the result of paid for advertising and not real life experience.... which the below depicts).

The first installation was scheduled for 14 February 2023. Being booked through an online system i was allocated a time slot - 8am to 11am.

I am busy during the day, but effectively rescheduled by lift to be available.

If only Netstar actually cared about its customers (in my case... would be customers - and never to be as a result).

I waited.

I waited.

I waited.

At approximately 11h14 i called Netstar to complain.

I was placed on hold for 10-15 minutes as a result of my complaint and i hung up (surely any one would). They called back - i could not answer, however, as i had already shifted my life to outside of the scheduled 'window' (very inconvenient).

Due to not having answered, i received and SMS, confirming my 'new' scheduled installation to 1pm on the same day.

I advised the security at the office park, handed my keys to my staff... and waited.

No arrival - as I'm sure any reader guessed.

My following call to Netstar was less than loving. I was apologized to, but first effectively talked over with 'facts' such as the technician having been on site to no avail. Security to the office park has confirmed no attendance (as has the scanner made use of on licenses and vehicle license disks) - my staff, notably, also confirm no attendance. I requested a tracker log of the alleged installer... i have obviously not received same.

No one attended. But i was challenged on this fact (by Netstar), prior to receiving an apology, which is, to say the least, pathetic from a service provider.

Resultant of the ordeal which i was placed through (2 installation times missed already) i was effectively guaranteed installation for 25 February 2023, at 13h00. Sounded lovely. - they even confirmed the technician's name before hand - 'Lucky'.

I drove to my office, as it is the address for the installation. Let me remind that this is a Saturday. I sat there from 12h45 to ensure that i was not late.

Did i receive a call from the installer? Nope.

I had also arranged, again, with the security on site to escort whomsoever may arrive on behalf of Netstar to me and my vehicles (yes. 2 installations were scheduled).

At 13h20, still no contact nor attendance.

at 13h28 i decided to leave - low and behold, once i was back on the road, i noted the installer arriving (the vehicle being clearly marked as a 'Netstar' installation vehicle).

I advised the attendee to kindly leave - i was not going to waste further time on the most pathetic service that i have ever received, in any field. adding up the undertakings and times, i had lost just under 5 hours in 2 days waiting on nothing.

They may have the best adverts for current customers... but they clearly don't want or need more. I hope this informs and elucidates any that may have wanted to switch to Netstar as i did.

If you are a new customer. be a new customer elsewhere. that is clearly Netstar's message.