Netstar - worst experience ever!

So, here is the thing! Netstar ONLY provides you help if the actual car is ******, not if you are in danger! Yesterday I was ****** at gun point - my cell was ****** and they took my car keys, I was in a township in a very dangerous situation - I borrowed someone's phone to call Netstar for help - they said they could not help because I was still in possession of the car - even though I couldn't go anywhere because the keys were ****** and that I should contact my insurance to get towed! It took me 4 hours to get out of the area - I could have been dead today!