1 reviews | Active since Apr 2019
NETSTAR - WORST CUSTOMER SERVICE EVER!!!
Netstar is the absolute the worst - recently had to have a tracker moved from one vehicle to another purchased. On day one I spoke to various departments/agents to arrange the same - spending hours on the phone - eventually arrange and was advised that someone would contact me. A week later and no one called so again called in and after speaking to almost 10 different departments was given a time and date - yesterday 13H00. Took off work so that I can be available for the fitment - 15h00 came and no once pitched - so again on a call to Netstar to see what was happening - somehow no record of the fitment was made - which I disbelieve - but eventually had a tech pitch up at 16H00. After fitment was completed he promised me that a fitment certificate would be email in the evening - and this wasn't done so again I have had to call into the call centre and after almost 35 minute on the phone be told that they had no record - and had to wait another 10 minutes to be told that they will capture whatever and send me the certificate this afternoon. I am shocked in the time and amount of phone calls it had to take to get this arranged - seems like the call center and systems Tracker uses is from different planets - not to mention the customer service - UNPROFESSIONAL AND WONT RECOMMEND TRACKER TO ANYONE!
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Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
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Regards,
Netstar
Thank you for taking our call and allowing us the opportunity to assist with your request.
If you require any further assistance, please don’t hesitate to reach out to us.
Regards,
Netstar
