Netstar worse service ever

Item: Netstar
Rating: 1
Author: George G

Worse service ever! My company cars are at Tracker and the moment the trackers were installed, they showed and was active on the app. With Netstar my car is installed, and now after 18hours, its still not active and does not show on the app. The app is also 10times slower than Tracker. I have phoned twice now and still no service!!!

Helpful (0)

Replies (4)

Netstar's replyOfficial

14 Dec 2023, 12:36

Hi George,

Thank you for taking the time to contact us.

We apologize for the service you have received, and would like the opportunity to assist you.

Please note one of our consultants will make contact with you.

Regards,
Netstar

Netstar's reply14 Dec 2023, 12:36

Official

George G's updateReviewer Update

14 Dec 2023, 17:13

When? Its been 24hours now, the app still not working and I'v phoned in three times and was on Hold for more than 30min. This is ridiculous!! Is you protection this bad also?

George G's update14 Dec 2023, 17:13

Reviewer Update

When? Its been 24hours now, the app still not working and I'v phoned in three times and was on Hold for more than 30min. This is ridiculous!! Is you protection this bad also?

Netstar's replyOfficial

14 Dec 2023, 17:19

Hi George,

We apologies for the delay, a consultant will be in contact with you shortly.

Regards,
Netstar

Netstar's reply14 Dec 2023, 17:19

Official

Hi George,

We apologies for the delay, a consultant will be in contact with you shortly.

Regards,
Netstar

Netstar's replyOfficial

18 Dec 2023, 12:20

Hi George,

Thank you for taking my call and allowing us an opportunity to assist with your complaint.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards,
Netstar

Netstar's reply18 Dec 2023, 12:20

Official