VM
Valentine M

1 reviews | Active since Apr 2014

15 Jun 2023, 13:08

Netstar ****** ******* wont stop account debit orders even after fully paying and no longer using the service

In December 2023, I cancelled my insurance with Dial Direct as the vehicle was being sold after 5 solid years without a missed premium. Two months later I got a new debit order from Netstar. Not sure who from Dial direct passed my details to them but I didn't even get a courtesy call to start a new debit order of 117 every month for a device I fully paid for over 5 years and the car was sold. Got a reference number 882981 . Besides their automated email and one time response from a customer service consultant, they kept on deducting until today. ****** *******. Wont encourage anyone to do business with them. 5 Years of paying is not enough

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Replies (1)
Netstar
Netstar's reply15 Jun 2023, 15:39
Official
Good day Valentine 

We are sorry to hear about your experience. We will treat your request with urgency and hope to have this matter resolved as soon as possible. We will attend to this issue. 

Regards 
Netstar