NETSTAR WILL NOT RECOVER YOUR CAR WITHOUT A CASE NUMBER!

I don't think I have ever received such treatment and service from the people who I am paying for safety.

On the 24th of November 2025 I lodged a complaint that my car was ******. I was taken from Pillar to post by the consultants. When I called the departments back no one knew about Thato or Tsepho. I was then sent an Sms with the address of my vehicle because they could not help me. I went to where my vehicle was and I was locked in. When I called Netsar again I was told to produce a case number if I needed Assistance. A police van had to be called for me to be rescued from the address Netsar sent me, including my car.

I cancelled my policy with them because they did not render any service to me. Now I am billed R921.56 from my monthly premium of R253.35 because I am cancelling. No one has ever called me since the 24 November to find out if my car was recovered or follow up on the case number they wanted.

Today- 2 December 2025. The Supervisor of the emergency control department has the audacity to tell me that the reason Netsar wants a case number is because they have to "protect the company" so what about the customer and its safety? Call Reference ***.

I will take you to the ombuds for my hard-earned money, we can go to court for all I care but I am not paying a cent more than my monthly premium because my car was never recovered by Netstar and on top of all of that, they put my life at a high risk