Netstar will continue to bill you and not help you!!!

I am extremely frustrated with the poor service and lack of accountability from Netstar.

A tracking unit was installed in my vehicle on 29 December. Immediately after the installation, the vehicle sensors stopped working and the battery drained, which had never been an issue before. It is important to note that this is a brand new car that had zero problems prior to the Netstar installation. The issue only started after their technician installed the unit.

Because of this, the technician removed the unit on the SAME DAY (29 December). The Netstar call centre was informed of the issue at the time, and the removal was witnessed by my mother, who was present when the technician removed the device.

What makes this even more frustrating is that Netstar never communicated with me again after the day the issue occurred. There was no follow-up, no confirmation of the removal, and no communication about the status of the device or the account.

Despite this, Netstar has continued billing my account for a tracking service that has not existed since 29 December.

I reported the billing issue on 27 January, yet I only received feedback on 27 February, a full month later. Instead of resolving the problem, I was told that the unit is still “active” on their system and that I must cancel the contract and pay a cancellation fee.

This is completely unacceptable. The unit was physically removed the same day it was installed, and Netstar was aware of the issue from the beginning. Their internal system error is now somehow being pushed onto me as the customer.

For over a month this has been going back and forth with different departments, with no one taking responsibility or actually resolving the issue. I am now being expected to pay for a service that was never operational and a cancellation fee for a device that was already removed.

It should not take over a month of emails and excuses to fix what is clearly an internal administrative issue.