MD
Michael D
1 reviews | Active since Mar 2023
22 Mar 2023, 11:03
Netstar - who are the ******?
Just general shocking level of service at every turn. Requested a month to month agreement which was committed to on the call with their sales people. They then installed the device and then informed me it's a 36 month contract. I asked them to recall the voice recording to evidence the conversation/agreement. 10 days later they refuse to and refuse to contact me to have the device removed and any level of agreement terminated. Where to now?
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
22 Mar 2023, 11:34Good day Michael,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will in contact with you for assistance.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will in contact with you for assistance.
Kind regards,
Netstar Team
Netstar's reply22 Mar 2023, 11:34
Official
Good day Michael,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will in contact with you for assistance.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience.
We will in contact with you for assistance.
Kind regards,
Netstar Team
MD
Michael D's updateReviewer Update
23 Mar 2023, 10:03Still waiting for someone to contact me...
PS, called into your service department this morning and requested to speak to a manager and was told everyone is in a meeting.
It's beyond me, even on a platform such as this you continue to fail to uphold your commitments to your "customer"
PS, called into your service department this morning and requested to speak to a manager and was told everyone is in a meeting.
It's beyond me, even on a platform such as this you continue to fail to uphold your commitments to your "customer"
MD
Michael D's update23 Mar 2023, 10:03
Reviewer Update
Still waiting for someone to contact me...
PS, called into your service department this morning and requested to speak to a manager and was told everyone is in a meeting.
It's beyond me, even on a platform such as this you continue to fail to uphold your commitments to your "customer"
PS, called into your service department this morning and requested to speak to a manager and was told everyone is in a meeting.
It's beyond me, even on a platform such as this you continue to fail to uphold your commitments to your "customer"
Netstar's replyOfficial
23 Mar 2023, 10:48Good day Michael,
Please accept our apologies for the inconvenience. We have escalated your complaint to our internal team, a consultant will be in contact with you.
Kind regards,
Netstar
Please accept our apologies for the inconvenience. We have escalated your complaint to our internal team, a consultant will be in contact with you.
Kind regards,
Netstar
Netstar's reply23 Mar 2023, 10:48
Official
Good day Michael,
Please accept our apologies for the inconvenience. We have escalated your complaint to our internal team, a consultant will be in contact with you.
Kind regards,
Netstar
Please accept our apologies for the inconvenience. We have escalated your complaint to our internal team, a consultant will be in contact with you.
Kind regards,
Netstar
MD
Michael D's updateReviewer Update
12 Apr 2023, 13:01Although a representative from Netstar's complaints dep eventually contacted me on the 24th of March, and acknowledged they were in the wrong and provided me with false information in our previous interactions and agreed to cancel the proposed contract with immediate effect and remove their device from my vehicle... now nearly 3 weeks later and after numerous attempts to contact them once again, they do not respond and have yet to remove their device from my vehicle.
I cannot stress how *********** this organization is ????
I cannot stress how *********** this organization is ????
MD
Michael D's update12 Apr 2023, 13:01
Reviewer Update
Although a representative from Netstar's complaints dep eventually contacted me on the 24th of March, and acknowledged they were in the wrong and provided me with false information in our previous interactions and agreed to cancel the proposed contract with immediate effect and remove their device from my vehicle... now nearly 3 weeks later and after numerous attempts to contact them once again, they do not respond and have yet to remove their device from my vehicle.
I cannot stress how *********** this organization is ????
I cannot stress how *********** this organization is ????