Netstar, what a risk!

I have been received multiple messages from netstar the past 2 months and this is month 3 now, that if I'm okay I must press 1. Eventually I call them to check what's going on, just to find out that they are unable to track my car. After several phonecalls to them, the situation is still unresolved. The person i spoke to yesterday told me there is no record of me calling them prior our interaction, yet in the same breath he claims that their calls are recorded. This guy st customer service promised that a reference number would be sent to me at the end of our conversation, dololo. So I am paying the past 2 months for a service I don't have. Yesterday some one was assigned to call me to attempt to resolved the issue. The phone call was cut right in the beginning and needless to say the usual lack of commitment shone through, until this hour not word from Netstar. That was a lady.