netstar what a disgrace

I submitted all documents to *** with not one reply.

I want my money back in my FNB account. I also contacted the CEO. I am highly upset

 Good Day Lebogang
I am including your CEOI am very angry with you.  It took me 1 hour to speak to you and you were supposed to assist me.  You did not assist me.  November took out my new policy and you indicated that netstar will do the fitting.  First, women never cancelled the netstar that was part of my kia  as their agent stated they did.  ...............  Bear in mind according to Netstar my car was a Kia Soul..... I did not have a Kia Soul for the last 7 years........They started deducting money from my account and I never gave them the authority to do so.From October Netstar deducted my personal bank account up until now.You need to fix this mess and I want my refund from netstar.  You also went and told me that my two policies will be combined and the amount will be less.Well this month nothing changed..... still the same.I want my refund or I cancel the FFW altogether.  I never paid netstar ever on my own. It has always been part of my policy with FFW.You need to sort this out and give me my refund or I open a crimninal case.Gerda Venter*** 

You need to sort this out. This consultant of you doesnot understand how to speak to me and keep on speaking about a Kia Soul which I do not have for the last 7 years. I never paid NETSTAR from 2021 out of my bank account. It was part of my policy and all of a sudden Netstar deducts money which i never authorised. I am opening up a ******** case

Send me the email address of the correct person because here comes war. I did not drive actually a kia soul for over 7 years. I had a sportage before that a Kia seltos and Now the Cherry.

I never ever had deductions from Netstar and then it happened. how can something like this happen. I do not live in Blue Downs and My car registration is not CAA. This was long ago sorted by FFW with everytime I buy a new car..... why must I now pay for a Kia Soul which I do not drive for over 7 years. It is pathetic and I have the statements to show....