Netstar, web of frustration

Terrible experience, do not get cough in their web, regardless of their utter poor communication and explanation of their products, their lack of feedback and care regarding a client concern or problem is frustrating. End of 2023 I struggled for 3 weeks just to get clarity on the product and pricing. However, end of last month the over charged me, after numerous emails, again i find myself in similar situations, no feedback on this matter for the past 3 weeks, I only receive an automated reference number evertime I attempt to follow-up, they do not provide clarity or resolve issues but very quick to over debit my account. Do not get cough in their web of frustration.