NETSTAR violates the privacy & safety of vehicle owners due to poor admin and control of tracking units.

My experience with NETSTAR :

I sold my vehicle in October 2020. It had a tracking unit installed by Netstar and I requested an early termination of contract. I was given a settlement figure to pay which included penalties for early termination of the contract-this was payed immediately. It took a few months for them to stop billing me even after paying the penalties for the early termination of contract. Once the billing finally stopped, I continued receiving the monthly travel reports on the vehicle even though the contract was supposed to be cancelled. Whenever I call, I get told that the tracking unit is still active and it's always some other departments fault / lack of action, only to be given new commitments to cancel the unit. I have been deleting the travel log / other personal information on the vehicle since I've sold it months ago to protect the privacy & safety of the new owner. It is absolutely unacceptable that Netstar has no urgency in deactivating the tracking unit, or the fact that they are STILL sharing the personal information of the new owners travel records / whereabouts with the previous owner of the vehicle(me) after being made aware. I've received the latest travel log on 03/03/21 divulging every journey the vehicle has travelled and I do not even own the vehicle anymore. In addition, I also still receive warnings / alerts on the vehicle which is a nuisance.

PLEASE BE WARNED OF THIS WHEN FITTING A NETSAR TRACKING UNIT OR PURCHASING A VEHICLE WITH A UNIT ALREADY FITTED.

Reference numbers(In addition to MANY phone calls in between): 14/10/20 - CAS*** 5/01/21 - CAS*** 1/02/21 - CAS***