Netstar, very, very bad service

I signed up with Netstar in 2015 for one of my Vehicles. On May 2022, i decided to call them to check if my contract is still valid. To my shock, I was told that the contract is still valid on a month-on-month basis but the device on the vehicle is inactive and needs to be upgraded. I asked them since when has this device been inactive and the answer was "i don't know". My concern was that during this period (2015 till now) i never missed a single payment but i wasn't covered by Netstar. Call centre told me its my responsibility to call them to check my device they installed in my car.....

I then decided to forget this ordeal and move on by upgrading the existing device and fit a new one in my wife's vehicle. Eish, BIG MISTAKE. They fitted this device in my wife's vehicle twice and still doesn't work (since the 19th May 2022). No panic button is functioning, Call centre reporting is a waist of time because they make promises for someone to call you back to no avail. I reported this on their twitter account and some called but the matter is still unresolved. I dont know what to do anymore. Netstar is one of the worst companies i have ever had to deal with. i need to cancel this contract as a matter of urgency and will never recommend them to no one.....

Company is destroying itself and is very sad!