Netstar Vehicle Tracking Services – Extremely Disappointing Experience

I am writing this review to express my ongoing dissatisfaction with Netstar Vehicle Tracking Services, which has consistently failed to deliver even the most basic expectations since the inception of my contract.

On 24 February 2024 at 07:28, I previously logged a complaint due to persistent issues with the tracking service. Unfortunately, since then, the situation has only worsened.

Following that complaint, a Netstar technician was dispatched to perform a device swap. However, the installation was carried out so poorly that it caused interference with my passenger-side window. Specifically, the technician spliced the tracker wiring into the window's electrical circuit, resulting in the window working intermittently. This fault caused numerous return visits to my dealership to diagnose the issue—an issue directly caused by Netstar’s negligence.

This improper installation not only compromised the functionality of my vehicle but could have posed a serious safety risk. A malfunctioning window in an emergency or, worse, a potential electrical short leading to a fire, are real and dangerous consequences of this careless work. It is completely unacceptable for a company that claims to provide vehicle safety solutions to actually introduce new hazards through incompetence.

After multiple failed attempts to resolve the issue, I once again booked my vehicle into the dealership on 24 August, where it was confirmed that the tracker installation was indeed the source of the electrical interference.

Upon receiving my vehicle back on 1 August, I attempted to verify the tracker's functionality. As has happened repeatedly in the past, the vehicle's location on the Netstar app did not match its physical location. I called Netstar’s emergency line at 17:20 and again at 17:33. During one of these calls, I was abruptly transferred to a post-call survey without any resolution or closure of the matter. To make matters worse, I was informed by the emergency center that they were closing for the day at 17:30, which evidently took priority over assisting a customer with a potentially serious tracking issue.

This entire experience has been nothing short of appalling. I have been consistently let down by a service that has never functioned as promised. Despite faithfully paying my monthly fees, I have received a service that is virtually non-existent. The quality of service, technical competency, and customer care have all been far below acceptable standards.

Given that Netstar has failed to deliver a functioning service from the beginning and, in fact, introduced further complications and risks, I am formally requesting a full refund of all fees paid since the inception of my contract.

I sincerely hope this review serves as a warning to potential customers and a wake-up call to Netstar to re-evaluate the quality of their service delivery and customer care. At this stage, I would strongly advise others to explore alternative service providers.