Netstar vehicle tracking fiasco

Netstar do not respond to emails. Their Whatsapp bot is not able to perform any functions other than to log a query with customer service. Their tracking device in my vehicle is not working. They have not been able to get a fitment centre to contact me to replace the faulty unit. Customer service only sent me one message in response to their bot logging a query. Due to their tracking device no functioning, my insurance has added 5% to my excess should me vehicle be ****** or hijacked. Netstar have not responded to emails from my insurer in this regard. Netstar have failed to send me a copy of my contract with them - that after 14 months.

So what else should I do? Should I just keep paying my monthly premium in light of the above? No. So I returned Netstar's debit order.

Did that wake Netstar up and have them contact me? No. It took all of 13 days after I returned their debit order for their debt collection agency to contact me in order to "make a payment" plan. The usual heavy-handed "we are going to black list you" BS went down. I asked the debt collection agency if I could forward all 16 of my unanswered emails to them so that they could try to get their client (Netstar) to contact me. They flat out declined to consider this option.

I am not sure that Netstar could be any more useless if they tried.