Netstar useless support and no response

So the Circus continues.They want to download the videos for us manually.This despite still not dealing with the account and apps that do not load.We have to sit in the car with the ignition switched on.Approix 20 minutes later in the hot sun no message.We have been running the engine to keep cool.So we give up and then try to call them via the help desk.Roughly 15 minutes later we get through the queue educate someone else regarding the situation.They ask for the number on the camera we give it to them and they say it is not registered with them.So what have we been paying for this is *****. Now we are still trying to deal with all the long outstanding issues with a bunch of people that do not seem to be able to help and again holding on the line forever.Please do not use netstar their service is pathetic