ZY
ZAKARIA Y

1 reviews | Active since Jul 2011

30 Mar 2026, 13:28

Netstar use your brains

I cancelled my Vehicle insurance as I sold my car already now Netstar want to charge me for the same cars vehicle tracking. Can't they use common sense?

0
Replies (9)
Netstar
Netstar's reply30 Mar 2026, 13:44
Official
Good day Zakaria,

Thank you for highlighting this matter with us. Please note that we are looking into this matter and we will advise accordingly. 
Kind regards,
Netstar

Best regards,

ZY
ZAKARIA Y's update31 Mar 2026, 08:51
Reviewer Update
I just got a call from Thokozani at Netstar who highlighted the dishonesty and lack of transparency from Auto and General regarding the Netstar contract.
I am considering looking at other honest insurance providers as we speak
Netstar
Netstar's reply31 Mar 2026, 08:58
Official
Good day Zakaria,

Please be advised that your query has been escalated to our internal team for assistance.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar

Best regards,

Netstar
Netstar's reply31 Mar 2026, 11:19
Official
 Good day Zakaria,

We are pleased to see that you were contacted and assisted with cancellation.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar 

Best regards,

ZY
ZAKARIA Y's update14 Apr 2026, 09:07
Reviewer Update
Good morning

Firstly you took R1070 from my account without authorisation to do so and today you send me an email titled My First Invoice. What scan are your running?
ZY
ZAKARIA Y's update14 Apr 2026, 09:07
Reviewer Update
****
Netstar
Netstar's reply14 Apr 2026, 09:58
Official
Good day Zakaria 

We acknowledge your query and would like to assist you in any way we can. We will forward your complaint to our internal team. A consultant will then reach out to you personally for assistance.

Regards 
Netstar 

Best regards,

Netstar
Netstar's reply14 Apr 2026, 10:18
Official
Good day Zakaria, 

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Please give us an opportunity to investigate the matter and revert back to you. 

Kind regards 
Netstar 

Best regards,

Netstar
Netstar's reply14 Apr 2026, 11:12
Official
 Good day Zakaria, 

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards,
Netstar 

Best regards,