Netstar unsure of they they own response time...

<p>So tonight I decided to actually test out this shinny new safe and sound tracking system I installed... especially after I was told it was an early warning system... </p> <p> </p> <p>I jumped into my car with the spare keys, and started it up with out the key tag from Netstar.</p> <p> </p> <p>I let the car warm up and drove of slowly away from home... I hit the main roads and started driving at high speeds and hit the main M7 highway on the way towards the south coast, and still no phone call.and this is about 7min later... I finally turned of the road and decided to call Netstar to find out what's going on...got through at 10 min and the person on the other line half asleep says yes we have noticed a signal from your vehicle... </p> <p>So I asked why no phone call... and he said that they will call with in 3-7 min max... n here I am at 13min still waiting for a call.... </p> <p>Just to let you guys know I was driving at such high speeds that I would of been on my way past Toti with a full tank... and yet no phone call... </p> <p>I then drop the call with Netstar and head back home and get a phone call about 15min later stating they have had a fault ignition code..so I asked her about the response time and she states 3-12min... I mean seriously 15min and my car is out of my location and is already on its way South. let alone if it were *****'s they would of probably found the tracking unit.. </p> <p> </p> <p>I am very upset with this... first no phone call...and then the staff dont even know they own response time... I'm seriously considering cancelling my contract of which I have had for 6 days now.... let alone the numerous phone calls over the weekend with faulty ignition codes....while the vehicle was stationery.... </p> <p> </p> <p>I have been a loyal client with Netstar for 4 years now... and the one time I test the unit... I get such bad service...I'm lucky I haven't had a bad time </p> <p> </p> <p>And just to prove my theory, I again switched off the car and waited about 10 min and started it again with no key tag again... and guess what... I'm still waiting for a phone call... </p> <p> </p> <p>Guess it's through to the cancellations department first thing in the morning. </p> <p> </p> <p> </p>