AT
Andre T
1 reviews | Active since Mar 2017
29 Nov 2025, 08:36
Netstar *****ulent
Whoever is reading this, do NOT use Netstar! My car insurance is with Virseker and included in this, is the tracker. Virseker pays this to Netstar, yet Netstar sends, me threatening sms messages, stating that my account is handed over to a debt collector. I emailed them, and they acknowledged that they loaded a debit order in error and that they will reverse deductions made. But this morning, I received a threatening sms again. They are *****sters!
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
29 Nov 2025, 09:57Good day Andre,
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply29 Nov 2025, 09:57
Official
Good day Andre,
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's replyOfficial
01 Dec 2025, 10:18Good day Andre,
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
Netstar's reply01 Dec 2025, 10:18
Official
Good day Andre,
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
AT
Andre T's updateReviewer Update
01 Dec 2025, 12:31Dear Netstar team
I am not sure who your team send the email to, but it was definitely not to me. I did not receive any correspondense of any kind from Netstar, other than your reply on Hellopeter.
Thank you.
I am not sure who your team send the email to, but it was definitely not to me. I did not receive any correspondense of any kind from Netstar, other than your reply on Hellopeter.
Thank you.
AT
Andre T's update01 Dec 2025, 12:31
Reviewer Update
Dear Netstar team
I am not sure who your team send the email to, but it was definitely not to me. I did not receive any correspondense of any kind from Netstar, other than your reply on Hellopeter.
Thank you.
I am not sure who your team send the email to, but it was definitely not to me. I did not receive any correspondense of any kind from Netstar, other than your reply on Hellopeter.
Thank you.
Netstar's replyOfficial
01 Dec 2025, 12:46Good day Andre,
Thank you for your correspondence.
Please be advised that the email was sent to the subscriber of the account.
Should you require any additional assistance, kindly do not hesitate to contact us. We remain at your disposal and will gladly assist you.
Regards,
Netstar
Thank you for your correspondence.
Please be advised that the email was sent to the subscriber of the account.
Should you require any additional assistance, kindly do not hesitate to contact us. We remain at your disposal and will gladly assist you.
Regards,
Netstar
Netstar's reply01 Dec 2025, 12:46
Official
Good day Andre,
Thank you for your correspondence.
Please be advised that the email was sent to the subscriber of the account.
Should you require any additional assistance, kindly do not hesitate to contact us. We remain at your disposal and will gladly assist you.
Regards,
Netstar
Thank you for your correspondence.
Please be advised that the email was sent to the subscriber of the account.
Should you require any additional assistance, kindly do not hesitate to contact us. We remain at your disposal and will gladly assist you.
Regards,
Netstar
AT
Andre T's updateReviewer Update
02 Dec 2025, 12:21They did respond to my wife (subscriber), but did not resolve the issue. They clearly do not understand what is happening. Virseker pays the premium towards Netstar, and Netstar deducted another payment from my wife's bank account (the subscriber). Instead of refunding the amount deducted from her bank account, they handed her Netstar account to a debt collecting company. Crazy, I know,
AT
Andre T's update02 Dec 2025, 12:21
Reviewer Update
They did respond to my wife (subscriber), but did not resolve the issue. They clearly do not understand what is happening. Virseker pays the premium towards Netstar, and Netstar deducted another payment from my wife's bank account (the subscriber). Instead of refunding the amount deducted from her bank account, they handed her Netstar account to a debt collecting company. Crazy, I know,
Netstar's replyOfficial
02 Dec 2025, 12:39Good day Andre,
Please be advised that your query has been escalated to our internal team.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
Netstar's reply02 Dec 2025, 12:39
Official
Good day Andre,
Please be advised that your query has been escalated to our internal team.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
Please be advised that your query has been escalated to our internal team.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar