Netstar - U Suck !!!

<p>Good Evening All,</p> <p> </p> <p>I have being a client of Netstar for a number of years. <br /> <br /> At the end of 2015 I renewed my annual subscription with Netstar for 2016. I did indicate to the consultant that I intended trading my vehicle in 2016. I was informed that a new tracking device will be installed into my new vehicle and the prepaid amount will be credited to my account. I sold my vehicle which I bought in 2012, in May 2016 and advised Netstar.</p> <p><br /> However, when I purchased my new vehicle on the 1st of June 2016, I was informed by one Anjitha Arjoon from the Netstar call centre, that I must take out a new contract with Netstar and the full amount over a 3 year period is payable. I inquired about the prepaid amount. I was informed that the prepaid amount has been forfeited and will not be refunded or credited to my account. The reason given, was that the equipment that was installed in my previous vehicle was out of warranty. Huh !</p> <p><br /> I disagreed with the response received and requested that this matter be escalated. The following day I received an email from Anjitha stating that the full amount for a 3 year contract is required for a tracking device to be installed into my new vehicle and no credit or refund will be given on the prepaid amount.</p> <p><br /> My view is simple, that the money that was paid for the service, which is not being provided, must therefore be refunded to me.</p> <p> </p> <p>Netstar disagrees !!!</p> <p> </p> <p> </p> <p> </p>