Netstar - tracking your account, but have no idea what car you drive

“I regret to say that my experience with Netstar has been frustrating and disappointing. After selling my Ford Everest in 2022, I promptly contacted Netstar to transfer my contract to my new vehicle, a Nissan Navara. Despite multiple emails and requests for assistance, I received no response to stop the contract or update it with my new car’s details. Instead, I continued to be charged for a service I no longer needed, and now, I am facing legal threats over unpaid fees for the old vehicle’s contract.

This situation has caused undue stress, as I attempted several times to resolve the matter by stopping the debit orders without any response from customer support. I feel like my concerns have been ignored, despite being a long-term paying customer. I hope this feedback helps Netstar improve its customer service and responsiveness for other clients facing similar issues.

At the very least, customers deserve timely communication and support, especially for contract changes and cancellations.”