JU
Johan U
1 reviews | Active since Nov 2016
24 Nov 2016, 15:49
Netstar tracking unit dysfunctional
<p>Netstar cannot provide localization data of my vehicle and I cannot use the web-based logbook facility for SARS purposes. I have raised the issue numerous times with Netstrar's customer services’ department but they cannot solve the problem and in fact my latest correpondence was just ignored. An e-mail to a senior Netstar employee was ignored as well.</p> <p> </p> <p>The logical question is – if Netstar cannot provide localization data on my vehicle, how on earth is the company going to track the vehicle in case of theft or a hi-jack? So I guess I am paying for a service that is not working - and I will definitely change to another satellite tracking company next month.</p>
Helpful (0)
Replies (6)0
Replies (6)
Netstar's replyOfficial
24 Nov 2016, 16:20Good day Johan
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Best regards,
Netstar's reply24 Nov 2016, 16:20
Official
Good day Johan
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
25 Nov 2016, 09:36Good day Johan
As per our telephonic conversation, you advised me to call you after 16h00.
Kind regards
Denise
Best regards,
Netstar's reply25 Nov 2016, 09:36
Official
Good day Johan
As per our telephonic conversation, you advised me to call you after 16h00.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
25 Nov 2016, 15:13Good day Johan
As per our telephonic conversation, I have informed you we are still investigating the query.
Kind regards
Denise
Best regards,
Netstar's reply25 Nov 2016, 15:13
Official
Good day Johan
As per our telephonic conversation, I have informed you we are still investigating the query.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
25 Nov 2016, 15:33Good day Johan
As per our telephonic conversation, I have provided you with feedback from our technical department.
Kind regards
Denise
Best regards,
Netstar's reply25 Nov 2016, 15:33
Official
Good day Johan
As per our telephonic conversation, I have provided you with feedback from our technical department.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
30 Nov 2016, 12:31Good day Johan
As per our telephonic conversation, you have informed me the query has been resolved.
Kind regards
Denise
Best regards,
Netstar's reply30 Nov 2016, 12:31
Official
Good day Johan
As per our telephonic conversation, you have informed me the query has been resolved.
Kind regards
Denise
Best regards,
JU
Johan U's updateReviewer Update
30 Nov 2016, 21:51Many thinks to Denise from Netstar who followed up immediately and organised a technician to come to my house to upgrade my vehicle's tracking unit. It is now working perfectly.
JU
Johan U's update30 Nov 2016, 21:51
Reviewer Update
Many thinks to Denise from Netstar who followed up immediately and organised a technician to come to my house to upgrade my vehicle's tracking unit. It is now working perfectly.