NetStar Tracking Services are ****MERS

I installed the tracker on my car and I was reassured that it would work, little did I know this was a lie. I needed the device to be moved from my old car to the new one and when I made attempts to reach out, I couldn't get a hold of anyone so the best way was to press the panic button as I thought this was the fastest way. Joke was on me. I reversed my debit order after I realized that my safety isn't prioritized and this is when all my problems started. I received a call from the consultants who then **** and said my next of kins were contacted but this was a lie. I asked them for proof and it fell on deaf ears. I was handed over to GL Attorneys and for months they also harassed me for a company that was ***********, I informed the consultant at this company what was happening and they said they would look into the matter as this was unfair of me to be paying for a service that was never rendered to me and exactly a month after that money was debited from my account. Three months after this incident and despite being handed over, i had expressed that I want out of this contract and all of a sudden NetStar called me to say they would come and install a new device for free?? How ridiculous is that? After all the means I made and emails that I sent. After the unauthorized debit order went off I went and had it reversed. Then suddenly I was sent an email being asked if I want to cancel the contract I should clearly state but I have been this whole ENTIRE time. When I said I wanted out it was suddenly too expensive and I was told about fees that I would need to pay. Now it was on me to reach out and make means to get a hold of someone who can handle my case and each time I am put on hold and I am informed that " Yolanda" is the one handling my case and she will call me back but she never does. When i did eventually receive a call, I was called about someone's account and the consultant realized after 5 minutes on the phone that he was talking to the wrong person, he did not even say goodbye! My thing is I am fed up and exhausted by NetStar, as a woman and in our country, safety is important. Compromising that is so dangerous and I refuse to pay money for months where i wasn't even given a service when I realized within a month that the tracker doesn't work!