LA
Lucinda A

1 reviews | Active since Aug 2015

23 Jul 2020, 15:22

Netstar tracking services are **********!!!

I sold my old car in Feb 2020.

I therefor also ended my contract with Dotsure who used Netstar as a compulsary service provider for a tracker unit. Ever since March I informed them that I am not interested and dont even have the tracking device in my car anymore but still they call and bill and call and bill.

I spoke to so many people, fighting explaining etc.

People please. NEVER EVER go with NETSTAR for tracking device services. I asked them for recordings on when I told them I wanted the service cancelled. Then they get HYBRID people to call me to tell me the fee they are deducting is because of the cancellation and only to hear the next month my contract is still active and my monthly billing is adding up still after 5months of not having the tracking device in my car.

I told them I will take this up with my lawyers and now all of the sudden they ignore my requests to have the voice call from Hybrid played where i was informed and assured multiple times that the contract was cancelled.

0
Replies (1)
Netstar
Netstar's reply23 Jul 2020, 17:30
Official
Hello Lucinda,

 We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together. 

Best regards,
Netstar