MS
Mark S
1 reviews | Active since Aug 2009
04 Apr 2015, 19:58
Netstar Tracking Non Working
I would like to know why is Altech Netstar just ignore paying customers when we have a complaint.<br> Four weeks ago I contacted them informing my tracking system is not working correctly and the lady said - \WE WILL PHONE YOU BACK"A week later I phoned again with the same answer--Now 4 week after the initial complaint I phoned again and Mr AVI SINGH said that he will let the IT department know of the problem and I have to phone him in 2 days time--Trying to phone after 3 days music is played in my ear for more than half an hour.<br> Now etolling have send me a invoice for using a road in Johannesburg at night and I live in Gordons Bay--How can I proof my innocence if netstar can not keep their system up and running and give me what I paid for???<br> I am not getting any decent service from Netstar and would like a full refund on the system please or are you just ignoring me because I paid in advanced for 3 years ??? This not what I call customer service---PAY BACK MY MONEY !!!!---I have send many feedback on the website by clicking CONTACT US--but that falls only on deaf ears"""
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Netstar's replyOfficial
07 Apr 2015, 18:24Hello zs1ssm,
As discussed with your wife Elna, we will try and retrieve the information for the inactive device however cannot confirm this as the data is usually lost once the tracking device is disconnected.
We will make contact with you on Monday 13 April 2015 when you return from your trip overseas as confirmed with Elna today.
Kind regards
Nadia
As discussed with your wife Elna, we will try and retrieve the information for the inactive device however cannot confirm this as the data is usually lost once the tracking device is disconnected.
We will make contact with you on Monday 13 April 2015 when you return from your trip overseas as confirmed with Elna today.
Kind regards
Nadia
Best regards,
Netstar's reply07 Apr 2015, 18:24
Official
Hello zs1ssm,
As discussed with your wife Elna, we will try and retrieve the information for the inactive device however cannot confirm this as the data is usually lost once the tracking device is disconnected.
We will make contact with you on Monday 13 April 2015 when you return from your trip overseas as confirmed with Elna today.
Kind regards
Nadia
As discussed with your wife Elna, we will try and retrieve the information for the inactive device however cannot confirm this as the data is usually lost once the tracking device is disconnected.
We will make contact with you on Monday 13 April 2015 when you return from your trip overseas as confirmed with Elna today.
Kind regards
Nadia
Best regards,