Netstar Tracking Device not working, no notification from Netstar that it is offline.

Netstar Tracking Device Not working:

After my previous vehicle got stollen and it showed "in motion" for 3 hours at 120 KMph, same location I moved to Netstar who promised to have better alerting and monitoring.

Today I find out that after 6 months of paying subscription fees my tracking device is not working, am told this is a customer responsibility to inform them its not working.

Makes you wonder what happens if the device is Jammed and they don't alert you. there are two tracking devices in the vehicle for a reason, one is moving the other is not and no alerts sent.

Seems like all vehicle tracking companies are a ****, all making excuses why their devices do not work. if we build our own systems we monitor them and do not wait for our customers to inform us our systems are not available.

We pay a monthly service fee, we expect you Netstart to monitor the device status and inform us its not functioning, how difficult is it to run a query on your database to say 1x device is offline whilst 1x device is online. It could have been jammed.... and and and. but you do nothing whilst we take all the risk that insurers will not pay if the devices are not functional !!!