Netstar tracking device not functional for 2 weeks and no effort to repair it.

I noticed that my tracking unit stopped working in terms of being able to locate the vehicle on my Netstar app on the 29 February 2024. I called Netstar and informed the call centre agent of this. The agent apologised for this error and confidently confirmed that they can pick up the location of my vehicle, that it was at my home address , which was INCORRECT as I was in Pretoria CBD at the time. The agent logged a ticket for their technicians to contact me and assist with repairing the device. I heard nothing from Netstar and did a follow up in the following week. They apologised again and advised that a technician will contact me shortly. I still received no call by the end of that week and I decided to lodge a complaint and all I got was another apology in writing for 'the inconvenience caused'. On the same email, AA auto sound was asked to please assist with the repair and that was the end of it. Two weeks later, my tracking unit is still not responsive, should anything have happened to the vehicle during these 2 weeks, my insurance wouldn't have paid out. In case you don't know, your insurance may reject your claim should they find out that your tracking unit was not working at the time of the incident. Therefore, seeing that Netstar only cares about our monthly premiums and not servicing us as their clients, I had to ensure that my vehicle has a tracker, with another provider, this is an unnecessary extra expense. With that said, I will not be paying any further premiums as you have proven to be *********** and ********, knowing very well the cost and risk that comes with your clients that are on the road daily commuting to work/anywhere else with no operating/functional tracking device in their cars. Please cancel my policy when you get time and I will not be paying any penalties(if there are any applicable) for your own wrong doings. Had someone made time in their busy schedules to resolve this issue two weeks ago, I would not be forced to act in this manner. I am glad I never had to claim in the 6-7 years that I have been your client, for only God knows whether you would have been of any assistance.