GG
Graham G

1 reviews | Active since Jun 2025

27 Jun 2025, 09:13

Netstar tracking device drains battery

My vehicle was fitted with a tracking device without my concent. When I reveived my vehicle from the dealer it was already fiited and activated on my name. The device drained my vehicle battery. After 4 days back and fourth telepjone calls a technition came to remove it. Just to find it was never removed. My vehicle battery went dead again.

0
Replies (13)
Netstar
Netstar's reply27 Jun 2025, 09:42
Official
Good day Graham, 

Thank you for reaching out to us. 

We are sorry that you went through this experience with us.

Out technical team have confirmed your booking for today. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar

Best regards,

GG
Graham G's update27 Jun 2025, 10:23
Reviewer Update
Why did they not do what I requested yesterday??? I must take time off from my work!!! Yoi must replace ku vehicle battery as well. I cancelled the netstar contract. Im still waiting for tje confermation email. Why do you fail to provide it. The only reason is to still deduct mkney from my bank account
Netstar
Netstar's reply27 Jun 2025, 14:28
Official
Good day Graham

Thank you for the reply. Please note teh matter has been escalated to our internal team.

Kind regards
Netstar 

Best regards,

GG
Graham G's update27 Jun 2025, 14:36
Reviewer Update
Please note. After your Tech team removed the Netstar tracking device they damaged the vehicle window washer bottle. The water is leaking because of the damage. Ive got home security camera footage as proof. I will gladly send it to you. I want to know when are you going to replace my vehicle battery and fix the damage to my vehicle
Netstar
Netstar's reply27 Jun 2025, 14:44
Official
Good day Graham

Thank you for the reply. Please note that this  matter has been escalated to our internal team for further assistance.

Kind regards
Netstar 

Best regards,

GG
Graham G's update27 Jun 2025, 14:54
Reviewer Update
Your matter is always been escalated but never resolved. I phoned your head office to complain. Yhey forwarded me to the techinical office. I held in for 37 minutes. Know one answered the phone or assisted me. South Africa must know not to use your poor service. Please everyone. Stay away ftom Netstar!!!! If Hello Peter is kot going to assist to take this further I will make use of a legal presentitive
Netstar
Netstar's reply27 Jun 2025, 15:01
Official
Good day Graham, 

Thank you for the reply. Please note the matter has been escalated to the technical team for further assistance. 

We do apologise for the inconvenience cause.  

Kind regards 
Netstar  


Best regards,

GG
Graham G's update28 Jun 2025, 16:22
Reviewer Update
Im still waiting. Now I received an email to say the matter is resolved????? What did you resolve. My vehicle is still damaged
Netstar
Netstar's reply29 Jun 2025, 12:17
Official
Good day Graham, 

Thank you for the reply. 

Please note that this  matter has been escalated to our internal team for further assistance.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar

Best regards,

GG
Graham G's update08 Jul 2025, 08:37
Reviewer Update
Up until today Netstar did not phone me or contact me in any way. My vehicle still have damages and its been two weeks since ive reported it to Netstar. They simply do not take responsibilty for their actions.
Netstar
Netstar's reply08 Jul 2025, 08:46
Official
Good day Graham, 

Thank you for highlighting this matter with us. 
Please note that this  matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar

Best regards,

GG
Graham G's update21 Jul 2025, 14:10
Reviewer Update
Good day. Thank you Netstar for your quick response amd resolving the issue. I really appreciate the feedback and positive attitude of your employees. They really went beyond their call of duty to assist me.
Special thank you to Nontle Mgweba from Netstar. She is an outstanding person with good people skills
Netstar
Netstar's reply21 Jul 2025, 14:28
Official
Good day Graham,

Thank you for taking time to share your feedback with us, we are glad we were able to assist you. 

Kind Regards,
Netstar

Best regards,