GG
Graham G
1 reviews | Active since Jun 2025
27 Jun 2025, 09:13
Netstar tracking device drains battery
My vehicle was fitted with a tracking device without my concent. When I reveived my vehicle from the dealer it was already fiited and activated on my name. The device drained my vehicle battery. After 4 days back and fourth telepjone calls a technition came to remove it. Just to find it was never removed. My vehicle battery went dead again.
Helpful (0)
Replies (13)0
Replies (13)Netstar's replyOfficial
27 Jun 2025, 09:42Good day Graham,
Thank you for reaching out to us.
We are sorry that you went through this experience with us.
Out technical team have confirmed your booking for today.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for reaching out to us.
We are sorry that you went through this experience with us.
Out technical team have confirmed your booking for today.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,
Netstar's reply27 Jun 2025, 09:42
Official
Good day Graham,
Thank you for reaching out to us.
We are sorry that you went through this experience with us.
Out technical team have confirmed your booking for today.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for reaching out to us.
We are sorry that you went through this experience with us.
Out technical team have confirmed your booking for today.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,
GG
Graham G's updateReviewer Update
27 Jun 2025, 10:23Why did they not do what I requested yesterday??? I must take time off from my work!!! Yoi must replace ku vehicle battery as well. I cancelled the netstar contract. Im still waiting for tje confermation email. Why do you fail to provide it. The only reason is to still deduct mkney from my bank account
GG
Graham G's update27 Jun 2025, 10:23
Reviewer Update
Why did they not do what I requested yesterday??? I must take time off from my work!!! Yoi must replace ku vehicle battery as well. I cancelled the netstar contract. Im still waiting for tje confermation email. Why do you fail to provide it. The only reason is to still deduct mkney from my bank account
Netstar's replyOfficial
27 Jun 2025, 14:28Good day Graham
Thank you for the reply. Please note teh matter has been escalated to our internal team.
Kind regards
Netstar
Thank you for the reply. Please note teh matter has been escalated to our internal team.
Kind regards
Netstar
Best regards,
Netstar's reply27 Jun 2025, 14:28
Official
Good day Graham
Thank you for the reply. Please note teh matter has been escalated to our internal team.
Kind regards
Netstar
Thank you for the reply. Please note teh matter has been escalated to our internal team.
Kind regards
Netstar
Best regards,
GG
Graham G's updateReviewer Update
27 Jun 2025, 14:36Please note. After your Tech team removed the Netstar tracking device they damaged the vehicle window washer bottle. The water is leaking because of the damage. Ive got home security camera footage as proof. I will gladly send it to you. I want to know when are you going to replace my vehicle battery and fix the damage to my vehicle
GG
Graham G's update27 Jun 2025, 14:36
Reviewer Update
Please note. After your Tech team removed the Netstar tracking device they damaged the vehicle window washer bottle. The water is leaking because of the damage. Ive got home security camera footage as proof. I will gladly send it to you. I want to know when are you going to replace my vehicle battery and fix the damage to my vehicle
Netstar's replyOfficial
27 Jun 2025, 14:44Good day Graham
Thank you for the reply. Please note that this matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Thank you for the reply. Please note that this matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Best regards,
Netstar's reply27 Jun 2025, 14:44
Official
Good day Graham
Thank you for the reply. Please note that this matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Thank you for the reply. Please note that this matter has been escalated to our internal team for further assistance.
Kind regards
Netstar
Best regards,
GG
Graham G's updateReviewer Update
27 Jun 2025, 14:54Your matter is always been escalated but never resolved. I phoned your head office to complain. Yhey forwarded me to the techinical office. I held in for 37 minutes. Know one answered the phone or assisted me. South Africa must know not to use your poor service. Please everyone. Stay away ftom Netstar!!!! If Hello Peter is kot going to assist to take this further I will make use of a legal presentitive
GG
Graham G's update27 Jun 2025, 14:54
Reviewer Update
Your matter is always been escalated but never resolved. I phoned your head office to complain. Yhey forwarded me to the techinical office. I held in for 37 minutes. Know one answered the phone or assisted me. South Africa must know not to use your poor service. Please everyone. Stay away ftom Netstar!!!! If Hello Peter is kot going to assist to take this further I will make use of a legal presentitive
Netstar's replyOfficial
27 Jun 2025, 15:01Good day Graham,
Thank you for the reply. Please note the matter has been escalated to the technical team for further assistance.
We do apologise for the inconvenience cause.
Kind regards
Netstar
Thank you for the reply. Please note the matter has been escalated to the technical team for further assistance.
We do apologise for the inconvenience cause.
Kind regards
Netstar
Best regards,
Netstar's reply27 Jun 2025, 15:01
Official
Good day Graham,
Thank you for the reply. Please note the matter has been escalated to the technical team for further assistance.
We do apologise for the inconvenience cause.
Kind regards
Netstar
Thank you for the reply. Please note the matter has been escalated to the technical team for further assistance.
We do apologise for the inconvenience cause.
Kind regards
Netstar
Best regards,
GG
Graham G's updateReviewer Update
28 Jun 2025, 16:22Im still waiting. Now I received an email to say the matter is resolved????? What did you resolve. My vehicle is still damaged
GG
Graham G's update28 Jun 2025, 16:22
Reviewer Update
Im still waiting. Now I received an email to say the matter is resolved????? What did you resolve. My vehicle is still damaged
Netstar's replyOfficial
29 Jun 2025, 12:17Good day Graham,
Thank you for the reply.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for the reply.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,
Netstar's reply29 Jun 2025, 12:17
Official
Good day Graham,
Thank you for the reply.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for the reply.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,
GG
Graham G's updateReviewer Update
08 Jul 2025, 08:37Up until today Netstar did not phone me or contact me in any way. My vehicle still have damages and its been two weeks since ive reported it to Netstar. They simply do not take responsibilty for their actions.
GG
Graham G's update08 Jul 2025, 08:37
Reviewer Update
Up until today Netstar did not phone me or contact me in any way. My vehicle still have damages and its been two weeks since ive reported it to Netstar. They simply do not take responsibilty for their actions.
Netstar's replyOfficial
08 Jul 2025, 08:46Good day Graham,
Thank you for highlighting this matter with us.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for highlighting this matter with us.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,
Netstar's reply08 Jul 2025, 08:46
Official
Good day Graham,
Thank you for highlighting this matter with us.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for highlighting this matter with us.
Please note that this matter has been escalated to our internal team for further assistance.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Best regards,
GG
Graham G's updateReviewer Update
21 Jul 2025, 14:10Good day. Thank you Netstar for your quick response amd resolving the issue. I really appreciate the feedback and positive attitude of your employees. They really went beyond their call of duty to assist me.
Special thank you to Nontle Mgweba from Netstar. She is an outstanding person with good people skills
Special thank you to Nontle Mgweba from Netstar. She is an outstanding person with good people skills
GG
Graham G's update21 Jul 2025, 14:10
Reviewer Update
Good day. Thank you Netstar for your quick response amd resolving the issue. I really appreciate the feedback and positive attitude of your employees. They really went beyond their call of duty to assist me.
Special thank you to Nontle Mgweba from Netstar. She is an outstanding person with good people skills
Special thank you to Nontle Mgweba from Netstar. She is an outstanding person with good people skills
Netstar's replyOfficial
21 Jul 2025, 14:28Good day Graham,
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind Regards,
Netstar
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind Regards,
Netstar
Best regards,
Netstar's reply21 Jul 2025, 14:28
Official
Good day Graham,
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind Regards,
Netstar
Thank you for taking time to share your feedback with us, we are glad we were able to assist you.
Kind Regards,
Netstar
Best regards,
