Netstar tracking company

On the 26 of January,my car was ****** in Pretoria. It is suspected that i was jammed in the afternoon when I parked at wonderzicht flats outside parking,******* came back during the night.I didn’t receive a jamming notification from netstar that night since I parked around 6pm.At 4am they sent the jamming alert,then called me to go out and check my car. When i got outside my car was not where I parked it.The car was in motion,tracking device was still insitu although the signals were poor due to jamming but you could see where the car was driving to.Netstar told me that they have sent out their recovery team,I stayed the first hour without receiving any feedback from them.I had to call back and check in the recovery team after waiting long for their feedback,they sounded so relaxed while i was helpless and panicking.They told me they are still searching.My car was in motion for 3 full hours with the hope that Netstar recovery team is chasing after the *******.3 hours later i got a call from Netstar saying that they are waiting for the police at a building in Soweto where they suspect the car is parked.An hour later they gave a report that they only recovered their tracking device and not my car. Their report stated that the helicopter was grounded due to climate conditions.Up until this day,no communication from Netstar has been received.No compensation or whatsoever.My heart is bleeding.Is this how Netstar treats their clients?