Netstar Tracking ****

Had to change my registration number on my vehicle due to new provincial requirements, Current configuration with Netstar Tracking allowed me real time location functionality. After updating my credentials my location viewing functionality disappeared. No hardware or software changes were made. Upon querying this with support, I was told that "my package did not allow real time location viewing and that I needed to upgrade at an increased premium" This is a **** ...how did this function until my change of registration was requested?