Netstar tracker not working from Wednesdays until Mondays every week

The tracker is not showing the correct location for almost a month now. When this started it was on a Wednesday, I reported the matter and was informed that the IT department would check and fix. Nothing happened until the following Monday. I called again, the person online informed me to login and out, then it worked but only for 3 days and again on Wednesday it started showing incorrect location. What makes it worse was that the location is nonexistent. I called them again, this time around I was issued a reference number for the technicians to sort out the problem on Thursday. The technicians did not come until the following week on Monday. I called on Monday and was informed that they will sort out the tracker the following day. Nothing happened until Thursday.

On Thursday I informed my insurance about the is problem. They told me to pay more or find another tracking company. I informed Netstar and they told me to pay the penalty for premature cancellation of the contract. I informed that it is not my fault but theirs that resulted in the cancellation. I then demanded that they fix the tracker. The person that I spoke to, fixed it while I was on phone. It worked for a day. I demanded to talk to the manager by the name of Tshegofatso who promised to call on Monday morning. On Monday, she did not call until I called her at 10:09. After holding for 7 minutes, I was told that she was busy and would call at 10:30. To my surprise, she only called at 11:22. Few minutes after she called, the IT department called to inform me to bring the car to their offices. I refused because I had this problem for a long time and had to wait for IT who should have asked me to bring the car to their offices.

My take on this issue is that Netstar always knows where the location of your car because they always tell me that they have that information. However , I the owner of the car do not have this information because of incorrect location. Furthermore, when I download the trip information, there are gaps on the location of the car.

I am currently still waiting for the progress on this matter. Will update on conclusion.