Netstar tracker is not worth it!!!

My 3 year tracker plan lapsed in January and the company continued deducting money August 2020 I sent an email to the cancellations department and even called in to make sure they cancel the subscription call *** till end November money is still being deducted out of my account. I called in recently and was told there is a backlog of cancellations and I don't understand how is that my problem!!!

Throughout the duration of the subscription my tracker kept having false alarms and I would receive calls at any time of the day.