Netstar Tracker

Warning : Do not take a contract with Netstar !!!

They have been billing my account for a long time even after cancelling the contract. Only after I blocked the debit order then they come with nonsense saying I owe them.

Timelines : 27 Sep 2020 @ 10:56 & @ 10:56 - 28 Sep 2020 @ 8:47am - I sent an email to the Netstar cancellations team and contact centre supervisor (Sean Abrahams) responded to indicate that the cancellation will be sent to the relevant department.

27 Oct 2020 @ 8:42 am - I sent a follow-up email to netstar to confirm cancellation of the contract and there was no response. They kept billing my account even after cancellation.

29 Dec 2020 - I visited the netstar offices in Midrand and there was a guy by the name of Tevin to meet me in order to resolve the issue. He gave me his email address and promised that he will ensure that the contract is cancelled. I followed up via email to confirm our meeting and to provide him with previous correspondences. Still nothing happened!

15 Jun 2022 @ 8:28 - I resent the cancellation email to Netstar after making numerous calls for the contract to be cancelled. No one bothered to cancel the contract, instead they kept billing my account even if I had proof that the account should have been cancelled long ago. I decided to cancel the debit order to make sure that I have control and someone can address the netstar issue.

They have the audacity to say I owe them 1 month notice fee while I gave them 2 years to cancel the contract.