Netstar theft

<p>Account nummber ********** </p> <p>I traded my KIA Cerato in April 2017.<br />On 19 April 2017 before getting my new vehicle I called Netatr on ********** 002 and spoke with Natasha.<br />I asked what the procedure was to cancel the tracking unit as the car is traded and I would not be taking a tracker ont he new vehicle. She told me that I need not worry and that the Netstar contract would be cancelled whenmy indurance was cancelled, because the unit was being paid via my insurance.<br />May went by and then on 2017/06/02 I got a debit order deuction from Netstar for R115 from my cheque account. Strange that no debit went off for May but now in June the account is active on a vehicle I do not have any more.<br />I immediately called them and spoke tiwh Nobuhle who could see ion the syste I spoke with Natasha on 2017/04/19. She said my contract would be cancelled immediatey, they would listen to that call and request a refund of the debit order and she would get back to me that Friday afternoon.<br />Monday 2017/06/05 I call in again only to find out that thecontract is still active.<br />Nobuhle now cancels it while I am on the line and says they are waiting on their QA for the recording fo the call of 2017/04/19<br />I am not very confident that I will get feedback or a refund of the debit order because a colleague also had major issues with Netstar for exactly yhe same thing, accounts just going active again.<br />IS this how they make their money, by *****ing from people by opening old accounts atht should be cancelled then just taking their time or ignoring us when we query or want things sorted out?<br /><br />Sies Netstar, this is ********* and ********** business practises.</p>