Netstar, the worst tracking company to deal with

Netstar, the worst tracking company to deal with especially with after sales and technical support on faulty units! After numerous amount of times speaking to consultants to send out a technician to attend to my faulty unit. I keep on receiving alarm messages and even vehicle accident/ impact alerts while the vehicle is safely parked stationary at work.

On June 1st 2026 I spoke once again to a consultant to send out a technician. On June 2 nd 2026 I received a sms with a reference number. On June 5th I received a call from a consultant saying a technician will come out. I clearly asked the consultant to get the technician to call be the same day so that I can be in contact with them to send them a location and Estate access code on the agreed day which was supposed to be Wednesday 10 June 08h00.

I never received any calls again from a consultant or technician.

On Wednesday 10 June at 10h22 I received a call from a consultant saying the technician is on route and will be with me in 20 minutes. No calls received informing me the technician is running late. Now it was 2 hours and 22 minutes late for agreed time with consultant, giving me an excuse of the technician had a breakdown. Yet he still never made contact with me to get a location or a access code but he is “20 minutes” away..

I told the consultant that it is unacceptable , running late and no calls keeping me informed and now I must stand ready for their God send technician coming to do me favour, mind you I am a paying customer that expects good service from my preferred tracking company.

I told the consultant the technician must come the next day Thursday 11 June 08h00 and that he must phone me by end of business Wednesday to make final arrangements.

Now it is 10h00 June 11 and no technician to attend to my unit and no call received from technician or Netstar company.

I am leaving this complaint here as proof that I spoke to Netstar numerous times ( as proof can be confirmed by their telelogs, sms system and recordings) on the communication between me and Netstar, that in case of theft or emergency that my vehicle can not be attended to the Netstar will be liable for my loss or damages to my vehicle.

I request not to speak to a consultant but a manager.