Netstar the Worst

I purchased a vehicel through We Buys Cars and was offered Netstar as part of the package, which I accepted. I was sent a WhatsApp message asking for me to contact Netstar to arrange for fitment of the tracking unit. I was told that Netstar do not cover my area, yet the local Toyota dealer says all their vehicles get fitted with Netstar. It took all day being told that a planner would contact me, this after telling the customer service staff that they need to SMS or WhatsApp me as I have no signal where I stay. I eventually decided to cancel the subscription, after being on the phone for over 45 minutes. The guy in the retentions department was hostile and arrogant and shouted at me, when I kept on asking to cancel the subscription. I phoned another tracking company and got what I wanted straight away. I will never recommend Netstar to anyone. Their customer service if shocking to say the least. If they cannot help you as a prospective / new client, how will they recover my vehicle. Worst service ever