Netstar, the pathetic unprofessional ****ming company

They are disgusting, all is well and service is great and professional when you are paying your monthly debits for years but try to make one change or cancel your membership is when they show their true colours.

In my case I requested a change on my netstar account as their mobile app was not compatible with my mom's phone, so I wanted her removed from the account and have me alone on the profile instead of paying for 2 members where 1 is only using the service. Long story short I added 1 member payment expecting them to deduct that amount, but it turns out they did not make the change to my profile even though I asked a month prior and they confirmed that is will be done. They tried to debit for 2 members due to not changing the debit for 1 member only, naturally I cancelled the contract however they blacklisted me with nimble for missing the payment of 2 members yet it was their fault for not updating their system to debit for 1 person as that was the allocated amount of money in the account being debited from (yes I am very precise with payments)

Do not engage with nestar there are many other viable and reputable companies out there offering the same service but will be more professional than them, I will also attempt to put this in the daily voice so that country is aware of this disgusting ****mers.