Netstar The Dissapointer

To someone looking for a car tracking unit, please take Helloper reviews seriously before making a costly decision. Don't be like me.

At the beginning of March 2025, I was looking for a car tracking device for my car. Already, I have units from Tracker Connect and car track on my other cars, but I wanted to try something different. I opted for Netstar even though their reviews were not impressive, but I told myself, "Let me try them."

On the 5th March, a netstar plus unit was installed on my car, i then started to fami****ised myself with their mobile app created alerts. I noticed i don't get ignition ON alert, called customer care on the 15 march 2025, that's when hustles started, over air software update were done and nothing was resolved. I was told IT department will call me which it never happen my case number CAS-***-Y4X5R

I called them six times in total on different days. Every time I called, I was told the same story about IT until I decided it was enough to make me cancel the contract. Basically, I had a contract for less than 20 working days.

The day I went to install the unit, I found a customer who was fuming and swearing. He wanted the unit to be removed from his car because the unit was the reason his car wouldn't start, and it had to be towed on 2 occasions.