NETSTAR - TERRIBLE SERVICE, NO FEEDBACK ON QUERIES

Netstar do not get back to their customers after numerous requests for information on an account, which they proceed to debit my bank account with 19 months after a policy was cancelled. I will never recommend or use Netstar again in my life! *** and *** DO OBVIOUSLY NOT WORK! I have sent 3 plus emails for feedback and still no reply despite me receiving a read receipt... I WILL NOT MAKE ANY PAYMENT FOR SOMETHING THAT NETSTAR CANNOT PROVIDE ME WITH INFORMATION ON...Very angry!!!!!!!!!!!!!!!!!