Netstar technicians gotta trackers incorrectly

I have had a tracker with Netstar for almost 1 month . Not because I wanted the tracker but because I was forced by my insurance to take the tracker or I couldn’t take the car off the floor of the dealership. Aft 2 weeks of having the tracker fitted in my car I had a break down by where the tracker is draining power from my battery. I have contacted the company to send out a technician to remove the tracker at the dealership which I got a case number for. The lady I spoke to said she will log the ticket and a technician will go out the next day which did not happen it’s a week and my car is still at the dealership waiting on a technician to go out to remove the tracker 3 agents from the dealership including myself had spoken and requested for someone to go out to remove the tracker and still today no one has gone