Netstar takes your money for a ride!

I have been using Netstar since 2011. These last 3 years have just been dreadful with communication. I have logged service faults via the app (more than 3 month ago) requesting a panic button as my wireless button was misplaced.

27 September 2024 I was gun-pointed in an attempted hijacking - No panic button as I was awaiting for the operator to return my call to schedule a system upgrade.

6 Nov 2024 I received a call to confirm if I was ok cos they received an alert. I informed the operator I did not, to which the operator responded that I am confusing her and insisted she spoke to me and proceeded to provide the correct customers name and vehicle (which did not match mine). This was not the first time that the customer care/emergency centre called me instead of the customer/s in distress.

Today the customer services eventually returned my call via my request via the app. I then proceeded to cancel as I do not feel safe with Netstar or see the purpose of it. The operator informed me that the service will run as this would be a months notice. I agreed and proceeded. Only to find out that within 10 mins, my vehicle was removed as an asset from the App. Mind you, this is a paid month. I emailed all possible email addresses on Netstar shortly thereafter. My app has still not been resolved.