NETSTAR SYSTEM PROBLEMS and POOR SERVICE

I have more than 1x complaint about NETSTAR :

1) Vehicle KFP501NW was in accident JULY 2020. Was in repairs shop for 3 x months. account ***3

Panic button did not work and impact of accident also not picked up by NETSTAR. I asked for tracking device in the vehicle to be checked or replaced numerous times since the beginning of November 2020 and keep on getting answers that doesn't solve the problem like " Netstar can see the vheicle on system" and "Netstar can see when battery is removed".

Fact is, panic button not working, impact of accident wasn't picked up and I don't receive any sms's if battery is disconnected.

I am paying for the "early warning system with panic button" on 6 x Vehicles , I am on the verge of cancelling my contract for all my vehicles. Numerous Emails were sent to cs@netstar and consumer enquires@netstar with no response or some "standard" answer that doesn't solve the problem.

2) My EMail address is linked to the incorrect customer on the Netstar system. So I am receiving invoices and Logbook reports for another business (totally against the POPI Act) . Also been reporting it numerous times and I traced the customer who's reports |I am getting to get his Email address so that I can at least forward his reports to him, as he isn't getting any reports or invoices. On my own account I've asked to be linked to receive invoices automatically, but that is not loaded, I have to send an email every month to ask for my invoice. My accoutn number = ***3.

3) In April and May 2020 I was debited with R199.00 for a completely different customer. I received a phone call in |June 2020 to let me know that they don;t know how it happend that my Company's bank accoutn was debited with another Customer Invoicem, but they will fix it inmmediately. To This day and also after numerous emails it hasn't been fixed. Still waiting for my credit of 2 x R199 on account ***3

All of the above are signs of major problems with the systems of Netstar. The Customer Services department isn't even answering me anymore on my Emails.