Netstar Suspiciously tracking my car

Received a call from 2 people(I don't understand why we need to complain first before receiving service) .One of them Rearabilwe from cancelation /retention department was indifferent to my situation. He claims I was impatient and is intimidating me into paying a cancelation fee + fitment fee because I am no longer interested in continuing with Netstar poor service? Ive never experienced such poor service. No remorse from the company. ************ from the consultants! It is now evident why Mboxela one of consultants just sent me to cancelations upon my first complain - they want you to cancel so they charge you cancelation fee. I'm not paying that money we can take it up with ombudsman.